PAYMENT POLICY:
CANCELLATION POLICY
Your purchase does not automatically guarantee a reservation. Your purchase will be confirmed via email within one to two business days. The cancellation fee policy will take effect once you submit your reservation. If your purchase cannot be confirmed for any reason, we will fully refund your purchase without any additional charges. We recommend each customer read and review the cancellation policy.
The Cancellation Policies listed below apply to all reservations unless the tour booked has specific rates or fees listed under "Special Notes." Please carefully review the "Special Notes" of your tour prior to booking. Please know that Om Shubh Yatra will always adhere to individual tour policies when applicable.
We will process your cancellation/refund request within one to seven business days. We will NOT acknowledge any verbal / over-the-phone request or voice mail. Verbally speaking with our customer service representatives without filling out a request form / e-mail will not guarantee that your cancellation has been processed or acknowledged.
We reserve the right to change, alter, modify or amend the itinerary of the tour at any time. We will notify you such changes in advance through mail or over the phone. In case such changes occur during the tour we will inform you the changes over the phone or the best communication method available at that point in time. Those changes may be required due to the reasons beyond our control like weather problems, political unrest, and cancellations of trains, flights, etc… We will make our best efforts to keep the plan unchanged. However, we will not be liable to pay any compensation or any refund due to such changes.
We make hotel bookings on behalf of our customers. We have tied up with many hotels throughout our operational area. Although we always keep updated rates on our website, there are always chances that the rates may go up. Sometimes hotels hike up the rates during long weekends and during festive seasons. It is better that you confirm the rates over the mail before making an online payment. We do not guarantee the quality of the room, amenities or meals as it is displayed in photos on hotel websites. We do not guarantee to book the rooms on the same floor/adjacent rooms/ non-smoking rooms in any hotel. We keep the right to change the pre-booked hotel/ category of rooms anytime during the tour due to overbooking of a hotel, electricity/water failure, blocking of the sewage, etc.
Check-in/ Check-out times may differ from city to city. It is advisable to check these timings before making the booking. Early check-in and late checkout are subject to the availability of the rooms and chargeable. Every individual hotel has different policies for accommodating children and for extra beds.
We book vehicles for our customers. Our aim is to provide the best available vehicle and best services to our esteemed clients. There are some costs which are beyond our control like diesel/petrol prices, toll and taxes, interstate taxes, vehicle maintenance cost, etc The rates displayed on our website can be changed at any time without any notice.
We keep the right to change the pre-booked vehicle to a similar category of vehicle in case of non-availability of the booked vehicle.
We book air-conditioned as well as non-air-conditioned vehicles. We are not responsible if the air conditioner stops working due to technical fault at any time during the tour. We will not be liable to give any refund or change the vehicle in between the trip.
We provide helicopter services for Kedarnath ji. Please note that every helicopter company has a different set of rules and regulations regarding the weight restrictions of each person. Hence, the guests are requested to please check the updated rules of the individual companies, with whom the ticket is booked. All aviation companies have strict reporting times at the helipads. It is advisable to reach well before the departure time. These companies do not provide any time slots to the passengers and they provide the seats on first come first serve basis.
We shall not be responsible for delay/ cancellation of the flight due to any reason. Refund will be given only after we get the refund amount from the aviation. The process of refund takes time and varies from company to company.
If you wish to amend/change the booking, you have to inform us in writing.
Amendment in any booking will be treated as a new booking and is subject to the availability at that time and will cost additional. This additional cost will be borne by you. There will also be an amendment charge of Rs.1500/- applicable.
The balance payment has to be made before the start of the trip. However, the company can ask you to clear the balance payment any time before 30 days from the date of departure of the tour.
We reserve the right to amend the prices offered for the tour and to adjust our charges due to various factors like currency fluctuations, fuel price rise, travel arrangements, special / high season charge levied by the suppliers, hike in any government taxes or visa amounts or for any other reason before the date of departure. All such increases in price must be paid for in full before your departure.
